At Procise Solutions, we understand that managing a complex M365 environment can be daunting. That's why we offer our comprehensive M365 Managed Services designed to allow businesses to focus on their core objectives with peace of mind. M365 Managed Services offers proactive monitoring and expert assistance. Our team of professionals assists in the seamless operation of your systems, enabling you to maximize productivity and efficiency.

SERVICES

• Advisory Services: Direct collaboration with professional consultants to provide strategic guidance and insight to assist in leveraging technology for long-term growth and success around M365 products, permissions, architecture, and automation.
  
  
• Managed Services: Dedicated support team to assist with out-of-the-box M365 questions and support for products such as SharePoint, Teams, and OneDrive. 
  
  
• Professional Services: A robust team of professionals with diverse specialties who will be involved in projects or service requests that are outside of the M365 Managed Services scope.

REPORTING

• Site Activity and Usage Reports: Provides insight into user engagement, content performance, collaboration patterns, and security/compliance adherence.
• Application Insights: Monitoring and diagnostics of your Power Apps and Power Automate environment. 
• Annual Reporting: Annual business review with our M365 experts to get the most value out of your services and licenses.
• Bi-Annual: Bi-Annual business review with our M365 experts to get the most value out of your services and licenses.
• Advanced Quarterly: Quarterly business review with our M365 experts to get the most value out of your services and licenses.

MONITORING

• Power Platform: Monitoring of your Power Apps and Power Automate environments.
• Procise-Implemented governance plan: Assist in monitoring M365 governance plans to uphold compliance, protect sensitive data, and optimize operational efficiency. *Procise-Implemented Governance Plan 
• M365 Policy Tuning: Assist in reviewing existing M365 policies to identify areas for improvement and optimization.

OTHER

• Training and Knowledge Base powered by Viva Learning: Viva Learning, a centralized learning hub in Microsoft Teams, can be used to integrate learning and Knowledge Base resources from Procise Solutions together with internal company content.
• Procise Microsoft Teams Provisioning Tool: Designed to automate and streamline the process of creating, configuring, and managing Microsoft Teams instances.
• Support Ticketing System: HubSpot ticketing system is used to efficiently process, manage, and track issues from submission to resolution. 

With M365 Managed Services, Procise Solutions becomes an extension of your IT department, offering unparalleled expertise and support to drive your business forward and unlock the full potential of your technology investments.